Frequently Asked Questions
Everything you need to know about our luxury beauty experience.
Are Hourglass Cosmetics products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Which products are considered vegan?
Hourglass is committed to becoming 100% vegan. Currently, a vast majority of our collection is vegan-friendly; please check the 'Vegan' attribute on individual product pages for confirmation.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a full refund.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I find my perfect shade of foundation?
We offer a digital Shade Finder tool on our website, and our beauty experts are available via Live Chat to provide personalized color matching recommendations.